Privacy Policy

How we collect, use, and protect your information.

Introduction

CrewCreate Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crewcreate.co.uk and crewcreate.ai, or engage with our services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out our contact form (name, email address, message)
  • Book a meeting or consultation (name, email, company, job title, areas of interest)
  • Subscribe to our newsletter
  • Engage our consulting services
  • Communicate with us via email or other channels

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

We use Google Analytics and similar tools to understand how visitors use our website. These tools use cookies to collect anonymous usage data.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Deliver our consulting and AI services
  • Send you relevant information about our services (with your consent)
  • Improve our website and user experience
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you submit a contact form or subscribe to communications
  • Contract: When necessary to deliver services you've engaged us for
  • Legitimate interests: To improve our services and respond to enquiries
  • Legal obligation: When required by law

Data Sharing

We may share your information with:

  • Service providers: Cloud hosting (Google Cloud Platform), email services (Resend), and analytics providers who help us operate our business
  • Professional advisers: Accountants, lawyers, or other advisers when necessary
  • Legal requirements: When required by law, court order, or government request

All third-party service providers are required to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Contact form enquiries: 2 years
  • Client project data: 7 years (for legal and accounting purposes)
  • Marketing preferences: Until you unsubscribe

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption in transit (HTTPS/TLS)
  • Secure cloud infrastructure (Google Cloud Platform)
  • Access controls and authentication
  • Regular security reviews

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at privacy@crewcreate.co.uk.

Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings. For more information, see our cookie notice on the website.

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website. You can opt out of these.

International Transfers

Your data is primarily stored and processed within the UK and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.

Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Controller: CrewCreate Ltd

Email: privacy@crewcreate.co.uk

Contact Form: crewcreate.co.uk/contact-us

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: 31 January 2026